Mathematics
Gremel185
2016-04-15 06:35:21
A customer calls and says that they are upset because they just received their bill and it is for two months service plus a $20 late fee. They have never had a late payment before. They explain that they moved last month and never received their bill. What would you tell them?
ANSWERS
gauhar
2016-04-15 11:54:34

I would tell them that I apologize for the misunderstanding for the bill not being delivered to the proper person but it was out of my hands

DanyellCoppess881
2016-04-15 11:55:49

Well I would say sorry that the bill was not received due to the move. I would take away the late fee since they were not aware but they would have to pay the bill payment obviously.

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